Zeller Financial Services Guide

1. Who we are and how to contact us;

2. What financial services can be provided to you and how these services will be provided to you;

3. How we (and any other relevant persons) may be remunerated;

4. Whether any relevant associations or relationships exist that may influence our general advice;

5. How we maintain your personal information; and

6. How to access our internal and external complaints handling arrangements.

Zeller is authorised under AFSL No. 534281 to provide general financial product advice to retail and wholesale clients in relation to deposit and payment products limited to basic deposit products and non-cash payment products, as well as provide dealing services in respect of non-cash payment products.

The EZPS includes a number of different payment mechanisms.

This means that Zeller can:

1. Issue the EZPS to you;

2. Provide general financial advice in relation to the EZPS; and

3. Publish or issue certain promotional material in relation to the EZPS.

Before or at the time you are offered the EZPS, Zeller will also provide you with, or explain how to access, a PDS for the EZPS. The PDS contains information about the costs, benefits, risks and other features of the recommended financial product. You should read this information to enable you to make an informed decision prior to acquiring the EZPS.

You may provide Us specific instructions by letter, email or other means (as agreed with Us). 

Zeller does not have any relationships or  associations that might influence Us in providing you with Our services.

Details of all fees and charges payable in connection with use of the EZPS are contained in the PDS for the EZPS.

Zeller will seek to ensure that comprehensive and accurate records of all services and products and client dealings are properly maintained.

Zeller is a member of the Australian Financial Complaints Authority (“AFCA”). If you have a complaint regarding the provision of financial services to you, you should take the following action:

Contact  Us on 1800 935 537  during business hours and ask to speak to Our Customer Support Staff.

Zeller is required by the Corporations Act to have in place compensation arrangements designed to compensate retail clients for losses they suffer as a result of a breach by  Us or Our representatives of their respective obligations relating to the provision of financial services to you.

Zeller maintains adequate professional indemnity insurance to cover the financial services provided by it and its Authorised Representatives. The policy maintained by  Zeller provides coverage (in the aggregate) of up to $5,000,000 to cover claims regarding professional indemnity, including misleading and deceptive conduct, intellectual property, defamation and fraud/dishonesty.

Your privacy is important to Us and We are committed to compliance with the Privacy Act and the Australian Privacy Principles. We may disclose your personal information to external or related parties who act on Our behalf in the operation of Our business. Such external parties are required and committed to protecting your privacy. Zeller and its associates will not otherwise disclose your personal information without your consent, except as authorised or required by privacy laws. Our Privacy Policy sets out how you can access and correct information We hold about you, how you can complain about a breach by Us of your privacy rights and how your complaint will be handled.  Zeller’s privacy policy is available at https://www.myzeller.com/privacy. Please contact Us if you have any concerns.

Zeller has an obligation under the Anti-Money Laundering and Counter-Terrorism Financing Act ("AML/CTF Act") to verify your identity before We can provide you with any financial services. We will let you know what documentation you will need to present to satisfy the customer identification requirements under the AML/CTF Act.