What’s New at Zeller This August

Quickly identify why a transaction was declined

As a merchant, you work hard to attract and retain customers — so when they decide to transact with you, it’s frustrating to have that payment be declined. Unfortunately, it’s something you’ll likely experience at one point or another — for reasons outside of your control. 

A payment might be declined for any number of reasons. The customer may have exceeded their credit limit, or they may be using a foreign credit card without first advising their bank of their travel plans, for example. If the customer has made an unusually large purchase recently, their card might have been blocked by the card issuer for security reasons. 

When a customer’s payment is declined, it can be difficult to know how to respond. This latest update takes the guesswork out of the equation. 

In the event a payment is declined:

1. Exit the payment transaction flow and tap Transactions.
2. Tap the declined transaction.
3. Read the reason for the declined payment, highlighted in red. 
4. You can now easily explain the issue to your customer and attempt to rectify the issue. 

You’re also able to see in Zeller Dashboard the reason why a transaction was declined.

Your customer may simply need to try another card, or quickly transfer funds onto their card via mobile internet banking. Or, they may need to contact their bank. 

The point is, armed with knowledge of the reason for the declined payment, you are able to attempt to progress the transaction and make the sale. 

Order additional Zeller Mastercards

Every Zeller Kit comes with a free Zeller Mastercard, which you can use to spend the funds accepted via Zeller Terminal and settled nightly to your Zeller Transaction Account. 

You have the option to link multiple Zeller Mastercards to one Zeller Transaction Account — or set up multiple Zeller Transaction Accounts, and link one Mastercard to each account. These options are especially handy for those merchants with business partners, or senior staff members who regularly make purchases on behalf of the business. 

With this update, you now have the option to order additional Zeller Mastercards directly from Zeller Dashboard — at your leisure.

Ordering a new card is quick and simple — follow the steps below. 

1. Open the Cards page, select Order new Zeller Card and click Next. 
2. Follow the prompts to select your colour of choice: black, or white. 
3. Confirm your delivery address, and click Next. 
4. Double-check all details are displayed correctly on-screen, then click Next to place your order. 
5. Once your new card arrives, activate it by linking it to one of your Zeller Transaction Accounts. Open the Cards page, click Add Card and choose the Zeller Transaction Account you want to link the new card to. Click Next. 
6. Enter the 9 digit code on the top right corner of the back of your new card, and click Next one more time — your card will be linked. 

All that’s left to do now is set up your new PIN. For more information on setting up your Zeller Mastercard, visit the Support Centre.

Whenever Zeller Mastercard is used, you’ll see the transaction details in your Zeller Dashboard — enabling you to quickly spot who’s spent what, as well as when and where they spent it. 

Accept MOTO Payments

Mail Order, Telephone Order transactions (also known as MOTO) can now be processed through Zeller Terminal, enabling you to grow your business by offering customers the ability to pay for your goods or services remotely. It’s as simple as tapping the MOTO button.

Unlike traditional transactions — where both the customer and their card are physically present at your place of business — MOTO payments can occur anywhere. Your ability to accept payment isn’t contingent upon having a physical shopfront, or even a website or online store. Importantly, MOTO functionality also enables you to continue transacting during a lockdown.

Read more about Zeller’s MOTO functionality, including how to set up MOTO payments with Zeller Terminal, on the blog.

Generate Fee and Settlement Statements

As a merchant, you have an obligation to report your transaction fees to the Australian Taxation Office. To assist with this, you can now quickly generate a one-page Settlement Statement that sets out the fees you have paid over a particular period. This document can also be used to support your claim for GST credits (if applicable).

At a glance, your Zeller Settlement Statement shows:

• the total amount collected
• your processing fees (both including and excluding GST)
• GST paid

for any particular period.

Zeller Settlement Statements are highly customisable; you have the option to generate a statement for a particular quarter, the current or preceding month, or a particular time period. 

Follow the below steps to generate your first settlement statement. 

1. From the Dashboard, click Payments and then navigate to the Settlements page. 
2. Click Statements, and select a Site from the drop-down menu.
3. determine the time period you would like the statement to cover and click the download icon. 
4. Your Settlement Statement will be generated as a PDF — save it to your desktop, or print it out.  

Remember Sites are the physical or logical locations of your businesses — outlets, branches, mobile stores, or any other grouping of business activity you would like to classify. You can generate a Fee and Settlement Statement for every Site. 

More information about Zeller’s settlement statements is available in the Support Centre. 

See transactions and settlements happen in real-time 

Visibility of your incomings and outgoings is critical. Having the ability to see where and when money is flowing in and out of your business allows you to identify, at a glance, how business is tracking and quickly spot any anomalies. This is what the Transactions and Settlements pages within Zeller Dashboard are for. 

Previously, you’ve needed to manually refresh these pages to see the latest records as they are processed. Our engineers have worked their magic and automated the process, removing the unnecessary click so that new transaction and settlement records appear in real-time. It’s an added level of convenience for your business.

If you have any questions, reach out on Facebook or call our Support team on 1800 935 537. Or, email feedback@myzeller.com to provide any product feedback or feature ideas to our team directly.