Introducing: Split Payments on Zeller Terminal

More flexibility for your customers, more security for you.

While splitting the cost of a group meal or round of drinks is the most common use case, being able to divide payments also offers advantages for non-hospitality businesses. Over and above improving customer satisfaction, being able to divide payments is an important lever for your business to reduce risk and increase sales. In the instance where a customer doesn’t have sufficient funds on one single payment method, dividing the purchase allows them to use a combination of credit cards or digital wallets to pay the total. If your business sells high-priced items, this is especially useful, as it gives your customers a flexible option that makes it easier for them to complete purchases, which can in turn increase sales and reduce the risk of declined transactions. 

How splitting payments can increase your tips.

In the service industry, dividing payments is a sure fire way to increase your tips. Rather than leaving the tipping decision to one customer, each individual will be given the option of leaving a tip as they pay their share. Everyone tips differently, so by giving more power to each customer, it is not only a more democratic process, it's likely to result in cumulatively greater tips for your business. 

How to use Split Payments

Enabling Split Payments on Zeller Terminal

The Split Payments feature is configured at the Site level, this means that if you have multiple Sites (eg. different venues) setup within your Zeller Account, you will need to enable Split Payments for each site. Enabling Split Payments within a site will apply it to all Zeller Terminals being used at that site. By default, Split Payments will be turned off. Turning Split Payments on can be done via Site Settings either directly on your Zeller Terminal or remotely via the Dashboard. 

From Zeller Dashboard

1. From the Zeller Dashboard, select Sites

2. Locate the Site you want to turn Split Payments for

3. Select the Payments tab

4. Enable Split Payments and Save

5. Split Payments will now be enabled on Zeller Terminals within the Site.

From Zeller Terminal

1. Ensure you are logged in as an Admin or Manager on the Zeller Terminal
2. From the Navigation Menu, tap Settings
3. Tap Site Settings
4. Tap Split Payments in the list
5. Enable Split Payments and Save
6. Split Payments will now be enabled on Zeller Terminals within the Site.

Using Split Payments 

If Split Payments has been enabled, when you go to take a payment on Zeller Terminal, the screen will now display two buttons: Split and Charge. While Charge will take you through the regular payments flow, if you select Split, then your customer will be presented with a choice of how they would like to split, by people or by amount. 

Split by People

Zeller Terminal supports the ability to split an amount equally by a set number of people (up to 20). With this option, each person is invited to pay their share (or multiple portions) after which the remaining balance will be shown on the screen, as well as how many portions have been paid for. Customers repeat the payment process until the total amount has been completely settled.

Split by Custom Amount

If this option is chosen, customers are invited to enter a value to initiate the payment. Once approved, the next payment can be started. On the payment summary screen, customers will now see the new remaining balance, and can repeat this process until the total amount has been settled.

Transaction record

Each split payment is treated as an individual transaction and will be shown in your transaction history list. To keep track of payments that have been split, a new Split Payment Details section has been added to the Transaction Details screen. To see related payments, you simply need to select the transaction and tap Split Payment Details. Here, details of the split payment that the transaction relates to will be displayed, including split type, the initial keyed amount, the remaining balance (in case the split payment was cancelled mid way through), and date and time of the first payment within the split. For easy reconciliation, transactions will include the reference number of payments also completed within the split payment. 

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